Term	Meaning
"ShopOS"	The cloud-based point-of-sale and business management platform operated by the Service Provider.
"Service Provider"	The individual or entity operating ShopOS and offering it to subscribers.
"Subscriber"	Any business or individual who registers for and uses a ShopOS account.
"Subscription"	A time-limited licence to access ShopOS under a chosen plan (Trial, Basic, Pro, Business).
"Shop Data"	All business records — inventory, sales, customers, staff, financials — entered by a Subscriber.
"Customer Data"	Personal information about the Subscriber's own customers stored within ShopOS.
"URA"	Uganda Revenue Authority — the statutory body for tax assessment and collection.
"NITA-U"	National Information Technology Authority – Uganda, regulator under NITA Act Cap 110A.

By clicking "Create Account", completing onboarding, or otherwise accessing ShopOS, you confirm that:

• You are at least 18 years old or the legal age of majority in your jurisdiction.
• You have authority to bind any business entity you represent.
• You have read, understood, and agree to these Terms and our Privacy Policy.
• You will use ShopOS solely for lawful business purposes under Ugandan and East African law.

ShopOS is a cloud-hosted, web-based POS and business management platform. Features vary by plan:

• Point of Sale: Sales processing, receipt generation, cash and mobile money recording, split-payment, change calculation.
• Inventory Management: Product cataloguing, stock tracking, low-stock alerts, branch transfers, reorder management.
• Customer Management: Customer records, purchase history, loyalty points, debt tracking.
• Staff Management: Staff accounts, role-based access control, session management, payroll calculation.
• Financial Reporting: Daily sales summaries, expense tracking, profit/loss analysis, CSV export.
• Pharmacy Mode: Prescriptions, drug interaction checking, expiry alerts, NHIF/insurance tracking. Pro & Business only.
• AI Features: Business insights, smart reorder, AI assistant. Requires internet and Groq API availability.
• Public Pages: Customer-facing product catalogue and review page per shop.

4.1 — Registration

You must provide accurate, complete, and current information during registration including shop name, owner name, and a valid email address. Keep this information up to date.

4.2 — Account Security

• You are solely responsible for maintaining the confidentiality of your login credentials.
• You bear responsibility for all activities under your account, whether authorised by you or not.
• Immediately notify the Service Provider of any unauthorised account use.
• Ensure staff members are trained on secure platform use.

4.3 — One Account Per Business

Each ShopOS account corresponds to one business entity. Multi-branch operations are supported via the branch management feature. Creating multiple accounts to circumvent plan limits is prohibited.

4.4 — Trial Accounts

New accounts receive a free trial as displayed during registration. Trial accounts operate with demonstration data. At trial end, a paid plan is required for full functionality. The Service Provider may modify trial terms at any time.

5.1 — Plans and Pricing

Plans and current pricing (in Uganda Shillings, inclusive of applicable taxes) are displayed in the app under Settings → Billing. The Service Provider reserves the right to adjust pricing with 30 days' notice to existing subscribers.

5.2 — Payment Methods

Payments are accepted via MTN Mobile Money and Airtel Money, with details displayed in the app's billing section. Bank transfer is available upon request.

5.3 — Billing Cycle

Subscriptions are billed monthly. Your period begins on the date your plan is activated after payment confirmation. Mobile money payments are verified manually and activated within one business day of confirmed receipt.

5.4 — Late Payment & Suspension

Accounts unpaid more than 7 days after subscription expiry may be suspended. Shop Data is retained for 90 days during suspension. Accounts unpaid for more than 90 days post-suspension may be permanently deleted.

5.5 — Refunds

Subscription fees are generally non-refundable once a plan is activated. Refunds may be considered at the Service Provider's sole discretion in cases of proven, significant technical failure.

6.1 — Permitted Use

ShopOS may only be used for legitimate businesses — retail, wholesale, food service, pharmacy, services — operating lawfully under Ugandan law.

6.2 — Prohibited Use

• Recording or facilitating transactions involving prohibited, counterfeit, or stolen goods.
• Evading taxes or duties under the Income Tax Act Cap 340, VAT Act Cap 349, or any URA regulation.
• Processing data in violation of the Data Protection and Privacy Act 2019.
• Money laundering or activity prohibited under the Anti-Money Laundering Act 2013.
• Operating a licensed business without holding the required licence (e.g. controlled substances, financial services).
• Reverse-engineering, copying, redistributing, or reselling ShopOS or any part of it.
• Interfering with or disrupting platform infrastructure or other users' accounts.
• Sending unsolicited commercial messages (spam) to customers.

7.1 — Your Data

You own all Shop Data and Customer Data you enter. The Service Provider claims no ownership over your business records. You grant us a limited, non-exclusive licence to store and process your data solely to provide the service.

7.2 — Data Export

Export your data at any time in CSV format via Reports and module export functions. Maintaining your own backups is your responsibility.

7.3 — Platform Intellectual Property

The ShopOS software, interface, branding, and documentation are the exclusive intellectual property of the Service Provider. Nothing in these terms grants you any right to reproduce, distribute, or create derivative works from the platform.

7.4 — Feedback

Suggestions, feedback, or feature requests may be used to improve the platform without compensation or attribution.

8.1 — VAT and Tax Records

ShopOS calculates and records VAT at a configurable rate (default 18% per VAT Act Cap 349) for internal record-keeping only. If VAT-registered, you remain solely responsible for filing returns, issuing URA-compliant invoices, and maintaining records for 5 years (Tax Procedures Code Act 2014).

8.2 — TIN

Enter your TIN in Settings for display on receipts. Ensuring its accuracy and consistency with your URA registration is your responsibility.

8.3 — Electronic Fiscal Devices (EFD)

ShopOS receipts are not a substitute for EFD receipts where EFD use is legally mandated. Determining your EFD obligation is your responsibility.

8.4 — Business Permits

You are responsible for all permits and licences required by KCCA, district councils, and sector-specific regulators applicable to your business.

8.5 — Mobile Money Float

The float tracking feature is an internal cash management tool only. Bank of Uganda mobile money agent compliance is your sole responsibility.

9.1 — No Warranty

ShopOS is provided "as is" and "as available" without warranty of any kind. We do not warrant that the platform will be error-free, uninterrupted, or meet your specific requirements.

9.2 — Limitation of Liability

To the maximum extent permitted under Ugandan law, our total liability for any claim shall not exceed the total subscription fees paid by you in the three months preceding the claim.

9.3 — Exclusions

• Loss of profits or business opportunity arising from service downtime.
• Data corruption or loss caused by events outside our reasonable control.
• Financial penalties or regulatory fines arising from your failure to comply with applicable law.
• Errors in AI-generated insights, suggestions, or drug interaction information.
• Third-party service failures including Firebase, Netlify, Groq, MTN, or Airtel.

9.4 — Your Indemnity

You agree to indemnify and hold harmless the Service Provider from claims, losses, or expenses arising from your breach of these terms, violation of any law, or infringement of any third party's rights.

10.1 — By You

You may terminate your account at any time by contacting us. Data is retained for 30 days for export, then permanently deleted.

10.2 — By Service Provider

We may suspend or terminate your account immediately for breach of these terms, illegal activity, non-payment, or provision of false registration information.

10.3 — Effect

Upon termination, access ceases immediately. Provisions relating to intellectual property, legal data retention, and limitation of liability survive termination.

11.1 — Governing Law

• The Contract Act Cap 73 (Uganda)
• The Electronic Transactions Act 2011 (Act No. 8 of 2011)
• The Computer Misuse Act 2011 (Act No. 2 of 2011)
• The Consumer Protection Act Cap 99B
• The Data Protection and Privacy Act 2019 (Act No. 9 of 2019)

11.2 — Dispute Resolution

Disputes shall first be addressed through good-faith negotiation within 30 days of written notice. Unresolved disputes shall be referred to mediation under the Uganda Arbitration Centre before any court proceedings commence.

11.3 — Jurisdiction

The parties submit to the exclusive jurisdiction of Ugandan courts. The Commercial Court Division of the High Court of Uganda has jurisdiction over disputes exceeding UGX 50,000,000.

The Service Provider may update these terms at any time. Material changes will be communicated via in-app announcement at least 14 days before taking effect. Continued use constitutes acceptance. The current version is always accessible from the ShopOS login screen.